Privacy Policy

Learn how Sketchpad collects, uses, and protects your personal information.

Last updated: May 10, 2025

Privacy Policy

Table of Contents

1. Overview

Your privacy is very important to Sketchpad. Accordingly, Sketchpad has developed this Policy in order for you to understand how we collect, use, communicate, and disclose personal information. The following outlines our privacy policy.

  1. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  2. We will collect and make use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  3. We will only retain personal information as long as necessary for the fulfillment of those purposes.
  4. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  5. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  6. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  7. We will make readily available to customers information about our policies and practices relating to the management of personal information.

Sketchpad is committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

2. Sharing Images on Sketchpad

By clicking “share” and sharing an image you acknowledge that you understand and agree to the Sketchpad Privacy Policy and the Sketchpad Terms of Service. Your image will be publicly available at a unique URL which cannot be easily guessed. It’s your responsibility and decision to share this URL and you may email [email protected] to request the URL be removed and the image permanently deleted from the Sketchpad database. Please note that aside from contest submissions, Sketchpad does not track user specific data regarding shared files and we typically have no way of determining the original author of a file.

How do I request an image I shared be deleted?

You may email [email protected] with the URL of the shared image and Sketchpad will review and respond to your request within 72 hours. Sketchpad will work diligently to respond to any reasonable request for URL removal upon receiving an electronic notice delivered to [email protected]. We appreciate your understanding and hope you enjoy sharing images safely on Sketchpad!

Any DMCA claims will be addressed within 48 hours and proper DMCA notices must be electronically delivered to [email protected] for a timely response.

3. Sketchpad and the Children’s Online Privacy Protection Act (COPPA)

Sketchpad is proud to uphold privacy practices that meet the COPPA rule requirements specified by the Federal Trade Commission (FTC).

How does Sketchpad handle children’s information?

NOTE TO PARENTS

Sketchpad is developed to be an enjoyable experience for users of all ages, including those under 13. Please use your due diligence and talk to your children about posting and sharing any pictures online. Sketchpad has a built in sharing feature which allows users to generate an unique URL to share their image with others. Talk to your kids about the importance of never posting any personal information in shared images such as your name, pictures of your home, your phone number, or your home address. If you have any questions or comments about this Policy, please contact us using the contact information provided at the end of this page.

Sketchpad is committed to compliance with the Children’s Online Privacy Protection Act (“COPPA”), a federal law designed to protect children online. We take children’s privacy seriously and encourage parents to take an active role in protecting their children’s privacy and online experience at all times. Except as otherwise outlined in this Policy, we do not collect personal information from users of the Services. Please contact [email protected] with any questions regarding Sketchpad or how Sketchpad handles your information.

Collection and Use of Children’s Personal Information

Sketchpad may collect and store anonymous identifiers such as cookies and session information from children without parental consent for the purpose of support the internal operations of Sketchpad or Service or as otherwise permitted under COPPA.

Sketchpad may collect and store other personal information about children if this information is submitted by a child with prior parental consent or by the parent or guardian of the child. Such instances include when users contact Sketchpad for support via the contact forms embedded on Sketchpad’s company website and within the Sketchpad App User Guide. When users submit information, we ask they verify their dates age and understand our Privacy Policy.

Sketchpad may collect and store the following types of personal information about a child when submitted by a child with prior parental consent or by the parent or guardian of the child: first and/or last name, email address, parent’s or guardian’s name, and parent’s or guardian’s email address. Sketchpad may also collect the child’s mailing address and/or telephone number when necessary to respond to an inquiry or fulfill a transaction, such as sending the winner of a contest or sweepstakes the awarded prize.

When making a purchase on Sketchpad, we may collect a username and password from registrants for the purpose of saving that user’s order and account information. Additionally, we are prohibited by COPPA from conditioning a child’s participation in an activity - like contests - on the child’s disclosure of more personal information than is reasonably necessary to participate in the activity. This means that if we don’t need a specific piece of information (like the child’s phone number) to allow the child to participate in a contest, we simply won’t ask for it, even with parental consent.

Disclosure of Children’s Personal Information

We do not share your personal information with third parties other than as described in our Privacy Policy, Terms of Service, and Sketchpad EULA. Your privacy is important to us and we never sell your or children’s information to third parties. Your information is only used to fulfill an order or inquiry and to improve Sketchpad’s products and services.

Parental Access

A parent who has already given Sketchpad permission to collect and use their child’s personal information can, at any time, do the following: (1) review, correct, or delete the child’s personal information; and/or (2) discontinue further collection or use of the child’s personal information. To do so, please contact [email protected] with your name, email, and any shared image URLs you wish to remove. Please be sure to also include your child’s name and email address. Alternatively, you may contact us at:

Sketchpad, Inc.
11177 SE Mystery Springs Ct.
Clackamas, OR 97015

For any other issues, please contact [email protected] and Sketchpad will be happy to handle your request.

4. Using Sketchpad in Schools and for Education

Sketchpad is used by millions of students every month for online learning and inside the classroom. Teachers have the ability to share images and templates with students by using Sketchpad’s built-in sharing feature and these images are a unique public URL which cannot be easily guessed. Students can also use Sketchpad’s built in sharing feature as a means to submit images to teachers for assignments. Please refer to section 2. Sharing Images on Sketchpad for more details on how shared images are handled.

Sketchpad is willing to enter into separate agreements with schools and education institutions on an as-need basis. Common agreements include a “Parent’s Bill of Rights” and “District Data Privacy Agreements.” Please contact [email protected] with questions and agreement requests.

5. Information Security

Sketchpad has established company policies in an effort to protect your personal information against loss, misuse and unauthorized access, disclosure, alteration and/or destruction. For example, Sketchpad strives to provide only those employees performing a legitimate business function with access to any user’s personal information. Sketchpad also reviews its security procedures periodically to consider appropriate new technology and updated methods.

Sketchpad retains your information for business purposes, for as long as your account is active, and/or as long as is reasonably necessary to provide you with our products and services. Sketchpad will also retain your information as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We may also retain cached or archived copies of your information for a reasonable period of time.

Despite our efforts, please be aware that no security measure is ever perfect or impenetrable. To that end, Sketchpad will notify users of a data breach when Sketchpad determines that is reasonably necessary in accordance with applicable law.

6. Sketchpad and Privacy Regulations

EU General Data Protection Regulation (GDPR)

Sketchpad is committed to privacy and that’s why our Privacy Policy already adhered to the the high standard of the European data protection law known as GDPR, and why Sketchpad is ensuring we maintain those rights and extend them to all our users, inside and outside the EU.

California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

For California residents, we comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These laws provide California residents with specific rights regarding their personal information:

  1. Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.

  2. Right to Delete: You have the right to request the deletion of your personal information that we collect or maintain, subject to certain exceptions.

  3. Right to Opt-Out: You have the right to opt-out of the sale of your personal information. However, we do not sell personal information.

  4. Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please email us at [email protected] with the subject line “California Privacy Rights Request” or write to us at the address provided at the end of this policy. Only you or a person registered with the California Secretary of State authorized to act on your behalf may make a verifiable consumer request related to your personal information.

Virginia Consumer Data Protection Act (VCDPA)

For Virginia residents, the Virginia Consumer Data Protection Act (VCDPA) provides certain rights regarding personal data:

  1. Right to Access: You have the right to confirm whether we are processing your personal data and to access such personal data.

  2. Right to Correction: You have the right to correct inaccuracies in your personal data.

  3. Right to Delete: You have the right to delete personal data provided by or obtained about you.

  4. Right to Data Portability: You have the right to obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.

  5. Right to Opt-Out: You have the right to opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling.

Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and Other State Laws

For residents of Colorado, Connecticut, and other states with comprehensive privacy laws, we respect and comply with the privacy rights granted to you under these laws, which may include:

  1. Right to Access: The right to confirm whether we are processing your personal data and to access such personal data.

  2. Right to Correction: The right to correct inaccuracies in your personal data.

  3. Right to Delete: The right to delete personal data provided by or obtained about you.

  4. Right to Data Portability: The right to obtain your personal data in a portable format.

  5. Right to Opt-Out: The right to opt out of certain processing of your personal data.

To exercise any of these rights, please contact us at [email protected].

Where is my data stored?

Documents stored on your computer

By default, all your documents created with Sketchpad are stored on your local computer. None of your documents are uploaded to Sketchpad’s servers unless you explicitly share them.

Documents stored in Google Drive

When you turn on Google Drive for file storage, you’re trusting Google to protect your data. You can read more about Google’s robust privacy policies here.

Shared documents uploaded to Sketchpad

When you share a document on Sketchpad it is uploaded to the US-based AWS data center. You can read more about AWS security here.

All shared documents are uploaded to a unique URL. The URL can not be guessed and all filenames are obfuscated.

🧹 How do I delete documents shared to Sketchpad?

If you’ve shared a document to Sketchpad by mistake and wish to have it deleted, please contact our Customer Support team and provide the URL to the document you wish to have removed.

Is my data secure?

We have data encryption in transit and at rest, meaning all our data in our servers, underlying storage, backups, replicas, and snapshots are encrypted. When you share a document to Sketchpad the data is encrypted while in transit to the US-based AWS data center. You can read more about AWS security here.

What Third Party services do you use?

We use a number of third parties to store user data in order to provide/improve our services:

  • We send a monthly newsletter using MailChimp (now part of Intuit). This newsletter is only sent to customers who signed up specifically to receive the newsletter.
  • We use Google Analytics to track page views to improve usability of our marketing website and Sketchpad.
  • We use Sentry to track errors that occur within Sketchpad and the API. This also includes certain data that correlates with the error, but does not include sensitive customer information (passwords, tokens etc).
  • Payments are processed securely by either FastSpring, PayPal, or Authorize.net depending on your method of checkout. We don’t store any payment information on our servers for these transactions.

Compliance

The provider that hosts Sketchpad maintains multiple certifications for its data centers, including ISO/IEC 27001:2013 compliance, PCI certification, and SOC reports. For more information about their certification and compliance, please visit the Digital Ocean Security website and the Digital Ocean Compliance website.

You can find out more about our policies in our Terms of Service. If you have any questions about security at Sketchpad, please contact our Customer Support team.

What are cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognize your device and remember if you’ve been to the website before. Cookies are widely used to make websites work more efficiently, provide a better user experience, and to provide information to the owners of the site.

How Sketchpad uses cookies

Sketchpad uses cookies for several purposes, including:

  1. Essential cookies: These are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.

  2. Preference cookies: These cookies enable Sketchpad to remember information that changes the way the website behaves or looks, like your preferred language or the region you are in.

  3. Analytics cookies: We use analytics cookies, such as those provided by Google Analytics, to help us understand how visitors interact with our website, which pages are visited most often, and how users navigate through the site. This helps us improve our website and your experience.

  4. Functionality cookies: These cookies allow Sketchpad to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.

Controlling cookies

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may affect your experience of the website. Here’s how to manage cookies in major browsers:

  • Chrome: Settings → Privacy and Security → Cookies and other site data
  • Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Edge: Settings → Site permissions → Cookies and site data

Third-party cookies

Some of our pages may contain content from third parties (like YouTube videos, Google Maps, or social media sharing buttons) which may set their own cookies. We do not have control over these cookies, so please check the websites of these third parties for more information about their cookies.

Duration of cookies

The cookies we use have different lifespans:

  • Session cookies: These are temporary and are deleted when you close your browser.
  • Persistent cookies: These remain on your device until they expire or you delete them.

For more specific information about the individual cookies we use and the purposes for which we use them, please contact us at [email protected].

8. Updates

Policy Adopted: 01 NOV 2008 Policy Updated: 10 MAY 2025

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